FAQS
Here are some of the most common questions we receive, along with clear, concise responses. If you have further inquiries, don’t hesitate to reach out to our team.
ZennMed is a healthcare practice that offers a calm, balanced approach to consultations and care. Our AHPRA-registered healthcare professionals provide personalised attention in a supportive environment. We focus on creating a mindful healthcare experience that prioritises your individual needs and concerns.
ZennMed’s approach centres on taking the time to listen and understand your unique circumstances. We’ve created a calm, welcoming environment where consultations aren’t rushed, and your concerns are fully heard. Our practice combines professional healthcare standards with principles of balance and clarity to create a more thoughtful healthcare experience.
Yes. Our telehealth consultations maintain the same level of care and attention as our in-person visits.
Unfortunately, you can’t claim consults through Medicare right now.
Our healthcare professionals can discuss a range of health concerns including sleep difficulties, stress management, mental wellbeing, and pain management. During your consultation, your healthcare professional can determine if our services align with your specific healthcare needs.
You can book an appointment through our website by completing the pre-consultation assessment form, after which you’ll be directed to our online booking system. Alternatively, you can contact our office directly by phone or email to schedule a consultation.
No, you don’t need a referral to book a consultation with ZennMed.
We strive to offer timely appointments, often within a week of your request. In some cases, same-day or next-day appointments may be available depending on our schedule. You can view available appointment times through our online booking system.
The pre-consultation assessment is a brief questionnaire that helps us understand your healthcare concerns and determine if our services align with your needs. This allows us to prepare for your consultation and ensure we can appropriately address your specific situation. The assessment is quick, confidential, and secure.
We understand that circumstances change. You can reschedule or cancel your appointment through our online booking system or by contacting our office directly. We appreciate at least 24 hours’ notice for cancellations when possible.
Your first consultation begins with a warm welcome and an opportunity to discuss your health concerns in detail. Our healthcare professional will take time to understand your health history, current concerns, and goals. Together, you’ll discuss potential approaches to your care. The consultation typically lasts 20–30 minutes, providing ample time for questions and discussion.
Telehealth consultations can be very effective for many types of healthcare discussions. They offer the convenience of connecting from your preferred location while still providing face-to-face interaction with your healthcare professional. Some situations may benefit more from in-person consultations, which your healthcare professional can discuss with you.
A personalised care plan is a tailored approach to your healthcare that takes into account your specific needs, preferences, and circumstances. Following your consultation, your healthcare professional may develop recommendations that are appropriate for your individual situation. These plans are collaborative and can be adjusted as needed.
The frequency of follow-up consultations varies based on individual circumstances and is discussed during your initial consultation. Your healthcare professional may recommend follow-up appointments to review your progress and refine your care plan as needed. We focus on providing appropriate, personalised care rather than unnecessary appointments.
We understand that questions may arise between appointments. You can contact our office with questions related to your care plan or administrative matters. For urgent medical concerns, we recommend contacting your GP or emergency services as appropriate. Non-urgent queries will be responded to within 24 hours during business days.
Log into your ZennMed account and select the appointment you wish to cancel, or contact our support team via email at [email protected] or phone during business hours.
We require 24 hours’ notice for cancellations. Cancellations with less than 24 hours’ notice may incur a cancellation fee. Contact us if you have an emergency situation.
Refund eligibility depends on when you cancel:
Yes, you can reschedule at no cost if done at least 24 hours before your appointment. Log into your account to select a new time or contact our support team for assistance.
No-shows result in forfeiture of the full consultation fee with no refund. If you missed due to an emergency, contact us within 24 hours and we’ll work with you to find a solution.